Cancellation Policy
Last Updated: September 2026
At Vintage4x4, we understand that sometimes you may need to change or cancel an order. This Cancellation Policy explains when an order can be cancelled and how eligible refunds are handled.
1. Order Cancellation
You may request cancellation of your order by contacting us as soon as possible after placing the order.
Cancellation requests are subject to the processing and dispatch status of the order.
2. Cancellation Before Dispatch
If your cancellation request is received before the order has been dispatched, we will make reasonable efforts to cancel the order.
Once cancellation is confirmed, any eligible refund will be processed through the original payment method or another appropriate payment method.
3. Cancellation After Dispatch
Once an order has been dispatched, it generally cannot be cancelled.
If you no longer require the product after dispatch, you may contact us to understand whether the product qualifies for a return under our Return & Refund Policy.
4. Cancellation for Out-of-Stock Products
If we are unable to fulfil an order because a product becomes unavailable, Vintage4x4 may cancel the affected order or contact you to discuss an alternative.
If payment has already been received and the order is cancelled by us, an eligible refund will be processed.
5. Cancellation Due to Pricing or Product Errors
In rare situations, an order may contain an incorrect price, product description or availability information due to a technical or human error.
In such cases, we reserve the right to cancel the order after notifying the customer.
If payment has already been received for a cancelled order, the applicable amount will be refunded.
6. Cancellation Due to Incorrect Customer Information
Customers are responsible for providing accurate information when placing an order.
If an order cannot be processed or delivered due to incorrect or incomplete information, we may contact you for clarification or cancel the order where necessary.
Any applicable refund will be handled according to the circumstances of the cancellation.
7. How to Request Cancellation
To request an order cancellation, please contact us with:
- Order number
- Customer name
- Registered mobile number
- Email address
- Reason for cancellation
Please contact us as early as possible so that we have the best opportunity to stop the order before dispatch.
8. Refund Processing
For eligible cancelled orders, refunds will generally be processed through the original payment method.
After we initiate the refund, the time taken for the amount to appear in your account may depend on your bank or payment provider.
9. Non-Cancellable Orders
Orders that have already been dispatched, delivered or otherwise completed may not be eligible for cancellation.
Such orders may instead be considered under our Return & Refund Policy, where applicable.
10. Contact Us
For cancellation-related queries, please contact us:
Vintage4x4
Email: info@vintage4x4.com
Phone: +91 9536974815
Please keep your order number available when contacting us.
Vintage4x4 — Keeping Legends On The Road.