Return & Refund Policy
Last Updated: September 2026
At Vintage4x4, we want you to receive the right product in good condition. If you receive a damaged, defective or incorrect product, please contact us and our team will review the issue and assist you with the appropriate resolution.
1. Eligibility for Returns
A return may be accepted in cases where:
- The product received is damaged or defective.
- The wrong product has been delivered.
- The product received is materially different from the product ordered.
- The product has a manufacturing issue covered by the applicable warranty or return terms.
Products must generally be unused, uninstalled and in their original condition and packaging unless the issue itself requires otherwise.
2. Return Request Period
Please contact us as soon as possible after receiving your order if you believe there is an issue with the product.
For return eligibility, we recommend raising a request within 7 days of delivery.
Requests made after this period may not be accepted unless the issue is covered under a separate warranty or applicable legal requirement.
3. Products That May Not Be Eligible
Due to the nature of automotive parts and accessories, certain products may not be eligible for return once they have been:
- Installed
- Used
- Modified
- Altered
- Damaged after delivery
- Removed from their original packaging where the packaging is necessary for resale
Products specifically marked as non-returnable on their product page will also generally not be eligible for return.
4. Compatibility & Fitment
Customers are responsible for confirming that a product is suitable for their vehicle before placing an order.
Compatibility can depend on the vehicle model, year, variant, existing modifications and part specifications.
A return may not be accepted simply because a product was ordered for the wrong vehicle or does not fit due to incorrect vehicle information provided by the customer.
If you are unsure about compatibility, please contact our team before ordering.
5. Damaged Products
If your package or product arrives damaged:
- Take clear photographs/videos of the package before opening it, where possible.
- Photograph the damaged product and packaging.
- Contact us as soon as possible.
- Provide your order number and supporting images/videos.
We will review the information and coordinate with the relevant shipping partner where required.
6. Wrong Product Received
If you receive a product different from what you ordered, please contact us with:
- Order number
- Photograph of the received product
- Photograph of the shipping label
- Details of the product ordered
After verification, we may arrange a replacement, return or other appropriate resolution.
7. Return Process
To request a return, contact us using the details provided below.
Our team may ask for photographs, videos, order details or other information required to verify the issue.
If the return is approved, we will provide instructions regarding the return shipment.
Please do not send products back without receiving return instructions from Vintage4x4.
8. Return Shipping
Where the return is due to a confirmed issue such as a damaged, defective or incorrect product, Vintage4x4 may arrange or reimburse reasonable return shipping costs, subject to verification.
For returns caused by customer preference, incorrect vehicle selection or other non-defective reasons, return shipping costs may be the customer's responsibility where a return is permitted.
9. Refunds
Once a returned product has been received and inspected, we will determine whether it qualifies for a refund.
If approved, the refund will generally be processed through the original payment method or another appropriate method.
The time taken for the refund to reflect in your account may depend on your bank or payment service provider.
10. Refund Deductions
Where applicable, refunds may be adjusted for:
- Non-refundable shipping charges
- Return shipping costs
- Damage caused after delivery
- Missing components or accessories
- Products returned in an unsuitable condition
Any applicable deduction will be communicated to the customer.
11. Exchanges & Replacements
Depending on product availability, we may offer a replacement instead of a refund for an eligible damaged, defective or incorrect product.
If the same product is unavailable, we may provide an alternative resolution after discussing the available options with you.
12. Cancellation Before Dispatch
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests received before dispatch may be considered, subject to our Cancellation Policy.
Once an order has been dispatched, cancellation may no longer be possible.
13. Warranty Claims
Some products may carry a separate manufacturer or seller warranty.
Warranty claims will be handled according to the applicable warranty terms and may require inspection or verification.
Warranty coverage may not apply to damage resulting from improper installation, misuse, modification, accident, negligence or normal wear and tear.
14. Contact Us
For return, replacement or refund-related queries, please contact us:
Vintage4x4
Email: info@vintage4x4.com
Phone: +91 9536974815
Please keep your order number, product details and relevant photographs/videos available when contacting us.
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